FAQ

Question: What is the difference between natural pillows and synthetic pillows?

Answer: Down and feathers are a natural fill that we use to fill our natural pillows; being a natural product this comes from a bird. Polyester is the synthetic, man-made product used for our synthetic pillows.

Question: What is the difference between down and feathers?

Answer: Down is the small ball of fluff generally closer to the body of the bird, whereas feathers are the outer parts containing the small steps.

Question: I stayed at a hotel and really liked the pillow in my room, how do I know which pillow I slept on?

Answer: Norther Feather Canada supplies their hotel partners with multiple different products; the most popular pillow among these hotel chains is the Natural Cloud 20/80 pillow. However, we encourage our customers to please give us a call (1-800-663-5965) prior to placing an order. One of our customer service reps will be happy to assist with identifies exactly which pillow you enjoyed.